Please see below for answers to some of the most frequently-asked questions about KYD. If you can’t find the information you’re looking for, please email us at [email protected] and we’ll be happy to help!
MEMBERSHIPS
Does my membership renew automatically after one year?
All KYD memberships are set to automatically renew. You will be sent a reminder 7 days before renewal giving you the option of opting out. If you’d like to switch to manual renewal at any time during your membership, simply follow these easy steps in your account via the video below.
How do I change my payment details?
Log in to your member account. Click Subscriptions/Payment methods, then click Change Payment and enter your new card details.
I’m a member but I’m having trouble logging in or accessing content—help!
Please follow these steps:
• Request a new password be emailed to you
• Once received, log in and check your subscription status in the account area. (It is possible your membership has expired.)
• If your membership has expired, you can purchase a new one in our online shop.
Can I pause my membership?
We cannot currently facilitate a pause in your annual membership.
How do I cancel my KYD membership?
Log into your member account, click ‘Subscriptions/Payment Methods’ then ‘Cancel’. Once this is completed, your account access will move to ‘Pending Cancellation’, allowing you to retain access to all paywalled content until the end of your annual membership period, after which time you will not be charged for a renewal.
Where do I find my KYD member discount information?
On signing up for a membership, you will have received a welcome pack email including discount codes for online courses (if not in your inbox, please check spam folders). There you will find the current member-only promotional codes for all KYD writing courses and other discounts.
Something else?
Please email us here and we’ll happily investigate the problem for you further.
ONLINE COURSES
How do I access my KYD online course I’ve just purchased?
KYD hosts all our online courses on the Teachable platform, which is a separate website to KYD. When you purchase a course, you automatically create a Teachable account. To access a course, therefore, you need to log in with your Teachable account details here or follow the link in your welcome email from Teachable.
I’m a KYD member. How do I use my 10% member discount?
Click on ‘Enrol in course’. Enter the coupon code that was emailed to you when you became a KYD member at the Teachable checkout, underneath the tutor’s photo. KYD members receive further discounts throughout the year, so please keep an eye on your inbox for these coupon codes.
How do I access Pitch, Publish, Promote for free as a part of my membership?
You will need to ‘purchase’ this course using the 100%-off coupon code that was emailed to you when you first became a KYD member. This coupon code area is found at the Teachable checkout, underneath the tutor’s photo. This order will automatically create your Teachable account, which you need to access Pitch, Publish, Promote.
My log-in credentials aren’t recognised when I try to access my online course.
Please double-check you are logging on via the Teachable platform, and not the KYD website. If the problem persists, please email here and we’ll investigate further for you.
I’m having trouble accessing my purchased course on another device. What can I do?
Please email here clearly outlining your technical problem and we’ll investigate this for you.
Some course content isn’t functioning correctly for me. What can I do?
Please email here indicating the specific lecture experiencing the issue and we’ll investigate this for you.
Why can’t I see my purchased courses in my KYD member account information?
Because our online courses are hosted on Teachable, you will not find this purchase information in your KYD account. All your payment history for online courses is available in your Teachable account.
Where can I buy a gift voucher for KYD Online Writing Courses?
In our online shop! Upon purchase an email including a coupon code will be sent to your address for you to pass on to the recipient. Then the recipient can simply visit our Online Courses page, select a course, and apply the coupon code at the payment stage.
Something else?
Please email here and we’ll investigate further.
JOB OPPORTUNITIES/WORK EXPERIENCE
Are there any current job openings at KYD?
No. KYD is a very small organisation, but we do occasionally advertise new positions. Please subscribe to our enews to stay in the loop about these opportunities.
Can I apply for an internship with KYD?
KYD no longer offers unpaid internships. You can read this brilliant piece by Samantha Forge to learn more about why this is.
Does KYD offer work experience?
Unfortunately we do not have the capacity to offer work experience to school or tertiary students.
I’m doing a student project on Australian publishing. Can you help me with an interview or answering a series of questions?
We’d love to assist with students’ projects, but we’re sorry not to have the time or staff resources right now. Please check back with us another time soon.
I’m looking for advice about entering the publishing industry. Can you help?
The best advice we can offer is to become a KYD member, immerse yourself in our content and additional programs, read and support as many other literary magazines you can, and become involved in our thriving and diverse industry as much as possible. Good luck!
